Shipping & Returns

Email Communication

Please add info@papiinc.com to your email client's white list or address book to ensure communication and updates on your orders and status.

Ordering Information

International Orders and Credit Cards

We do not accept international credit cards or ship internationally at this time.

Shipping and Returns

Shipping Policy

Orders of in-stock items are shipped within 24-48 hours excluding weekends and holidays. Due to our extensive selection of styles, sizes, and colors, some items may periodically be out of stock. We will do our best to make sure all items are back in stock as soon as possible. Once your order is shipped, we will send you an email confirmation including a tracking number.

Free Shipping
We will ship your order free once you reach a dollar amount of $50 (before tax). Any order of $50 (before tax) and above will be shipped free to addresses in the 50 United States including Alaska and Hawaii (via United States Postal Service).

Standard Shipping
Orders will ship First Class Parcel or Priority Mail via United States Postal Service.

Express Shipping
Express Packages will be shipped United States Postal Service Express Mail (Next Business Day Delivery) Saturday delivery is currently unavailable.  

Return Guidelines

All sales are FINAL.
Due to health code regulations and store policy, papiinc.com DOES NOT ACCEPT RETURNS OR EXCHANGES on underwear, hosiery, loungewear, or swimwear. Returns or exchanges due to an error on papiinc.com's part will be handled on a case-by-case basis. Please send an email to: info@papiinc.com. If approved, you will be provided with an RA# (Return Authorization Number) along with instructions on how to ship the item. An RA# is required. papiinc.com reserves the right to refuse any item for a refund, return or exchange that does not follow our policy or guidelines for returns or any other reason deemed unacceptable.

Return Policy and Fees

All sales are FINAL.
Returns, refunds or exchanges on any items are not acceptedunless it is an error on papiinc.com's part. Note that papiinc.com may refuse any return if it does not meet the Return Guidelines or any other reason deemed unacceptable.

Tax Fees

Tax will be applied to orders shipped to the following states: FL, NY and TX.